Refund Policy
THE SURVIVAL FOCUS PRO – RETURN, REFUND & CUSTOMER EXPERIENCE POLICY
Effective Date: [Insert Date]
1. Customer Commitment
We aim to provide a clear, efficient, and reliable transaction experience.
2. Return Window
Returns accepted within 30 days of delivery.
3. Return Conditions
Items must:
- Be unused
- In original condition
- Include packaging
4. Non-Returnable Items
- Used items
- Final sale products
- Customized goods
5. Defective or Incorrect Orders
Report within 7 days.
6. Order Cancellation
Allowed within 12 hours.
7. Return Authorization
Approval required before returns.
8. Refund Processing
Processed within 5–10 business days.
9. Return Shipping
Customer responsible unless defective.
10. Exchanges
Limited to defective or incorrect items.
11. Refund Delays
Dependent on financial institutions.
12. Abuse Prevention
Excessive returns may be restricted.
13. Chargeback Policy
Customers agree to contact support before disputes.